Not satisfied with HelloFresh?
HelloFresh customer service is happy to help you find a solution. You can do this via this link.
If you are not satisfied with the way in which you have been helped by customer service, you can let us know by writing an official letter to:
HelloFresh Benelux B.V.
Attn. Team Satisfaction HelloFresh
Zuidpark – Spaklerweg 50-52
1114 AE Amsterdam
Netherlands
Or send an email to redactie@hellofresh.nl You cannot use this email address for questions about membership, your box or other regular questions. For such questions, we would like to refer you to customer service at this link.
Remember to include the following in your message:< br>- your name, address and a telephone number where you can be reached during the day;
- a clear description of your complaint;
- if applicable, you can send copies of documents that we use to answer your complaint necessary .
If you are not satisfied with the way in which you have been helped by customer service, you can let us know by writing an official letter to:
HelloFresh Benelux B.V.
Attn. Team Satisfaction HelloFresh
Zuidpark – Spaklerweg 50-52
1114 AE Amsterdam
Netherlands
Or send an email to redactie@hellofresh.nl You cannot use this email address for questions about membership, your box or other regular questions. For such questions, we would like to refer you to customer service at this link.
Remember to include the following in your message:< br>- your name, address and a telephone number where you can be reached during the day;
- a clear description of your complaint;
- if applicable, you can send copies of documents that we use to answer your complaint necessary .
How we handle your complaint
Quality is our top priority and we do everything we can to prevent complaints. We will work with you to find a suitable solution. We will provide a substantive response to your complaint within 5 working days.
Online dispute resolution
If you are not satisfied with the way we have handled your complaint, you can report your complaint via the ODR platform of the European Commission. This is a platform set up by the EU for all consumers throughout Europe.