Skip to main content
HelloFresh Logo

Help center

Answers to (almost) all questions
Answers to (almost) all questions

Articles found

How can I change my HelloFresh Box?

Want to change the menu preference, the number of meals and/or the number of portions in your box? Easy! Click on the button below, log in, and make the desired adjustments.
Change HelloFresh Box



Please note: Is this your first box? You may not be able to make the changes on your own. More information can be found here. Please report all changes before the deadline for the delivery of your box.

How healthy are our meals compared to the average evening meal consumed by Dutch people?
To answer this, we use official data from the RIVM’s most recent Dutch National Food Consumption Survey (2019–2021). In our own study conducted in late 2025, we compared our recipes to the health guidelines of the Wheel of Five and the average evening meal of Dutch adults. This shows that, based on the median, our recipes in 2025 contain more fiber and vegetables and less salt compared to the average evening meal of Dutch adults. Details about eating habits in the Netherlands can be found at https://www.wateetnederland.nl/.
No detours

We order all ingredients directly from our suppliers and after packing your groceries are taken to the distribution centers and then delivered to your home. This allows us to save on transport time and extra storage, and therefore on CO₂ emissions.

Thanks to smart route planning, green time windows and the use of more and more electric HelloFresh vans, our CO₂ emissions when delivering per box have been reduced by almost 50% since 2018.

Every week we deliver more than 25% of our boxes emission-free with our electric vans. We are well on our way to making 50% of deliveries emission-free by the end of 2022.

In addition, we offset 100% of our direct CO₂ emissions, from large-scale renewable energy installations in Mongolia to capturing methane from farms in the Netherlands and Turkey. This makes us the first international CO₂-neutral meal box supplier.

Which guidelines of the Wheel of Five did our recipes meet in 2025?
To answer this, we use official data from the Dutch Nutrition Centre. In our own study conducted in late 2025, we assessed our recipes against the health guidelines of the Wheel of Five and the average evening meal of Dutch adults. This shows that, based on the median, our recipes in 2025 meet the Wheel of Five guidelines for fiber, protein, vegetables, and carbohydrates. Details about the Wheel of Five can be found at www.voedingscentrum.nl.

General information

My HelloFresh account

The weekly menu

Deliveries

Payments

Discount codes

Add additional products

Sustainability

Can’t find what you’re looking for?