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Answers to (almost) all questions
Answers to (almost) all questions

General information

How does HelloFresh work?

At HelloFresh you sign up for a flexible subscription to a weekly meal box. In addition to the meals in your box, you can add tasty products for every meal occasion. Want to know more about membership options, recipes, delivery times and other products?

Click here.

How does a subscription work?

A HelloFresh meal box subscription is very flexible. You can pause or adjust your box weekly.

Every week you can choose your own recipes from a varied menu. A box with fresh ingredients and recipe cards will be delivered to your home at a time that suits you. Need to skip a week? Pause your delivery with just one click. Hosting dinner? Double the number of portions of a recipe so everyone can enjoy your cooking!

You can easily adjust your subscription via your account, in the app, or on the website. Please make sure that you notify us of any changes before the deadline for selecting your recipes. Depending on your delivery time, this is no later than 3 to 6 days before delivery. The exact deadline for changing your box can be found in your online weekly menu.

What's in a HelloFresh meal box?

In your meal box you will find what you need to prepare a fresh meal including:

  • Fresh ingredients in the correct quantities, conveniently packaged per meal so that you can put everything in the refrigerator at once.
  • Recipe cards with 4 to 6 easy-to-follow steps and photos.

Handy to have at home

We do not supply a number of ingredients as standard. so be sure to have these before you begin:

  • Salt and pepper
  • Olive oil (extra virgin)
  • Sunflower oil
  • Balsamic vinegar
  • Wine vinegar (red and white)
  • (Plant-based) Butter
  • Flour
  • Sugar (white and brown)
  • Honey (or plant-based alternative)
  • Mustard
  • (Low-sodium) ketjap manis
  • Sambal
  • (Plant-based) mayonnaise
  • (Low-sodium) stock cubes
  • (Plant-based) milk
  • Cornstarch (or flour)
  • Buttermilk
Which HelloFresh Boxes are there?

When ordering a HelloFresh Box, you indicate your menu preference. There is something for everyone and if you can't choose, let us surprise you!

Based on your menu preference, we put together a standard menu. You can then always choose from all other recipes. So even if they fall outside your menu preference.
For example, have you specified Veggie as your menu preference, but would you still like something different? Then you can simply choose that delicious orzo risotto with cod or chicken tikka masala from the weekly menu.

These are the different menu preferences you can choose from:

Meat, fish & veggie

The most popular recipes, varied and with a twist - meat, fish and vegetarian (may contain animal rennet).

Veggie

Diverse and surprising recipes without meat or fish - including vegetables, nuts and dairy (may contain animal rennet).

Family

Accessible and easy recipes for the whole family - meat, fish and veggie (may contain animal rennet).

Ready in 25min

Quick and easy recipes, ready in 20-25 minutes - meat, fish and veggie (may contain animal rennet).

Fish and veggie

Recipes starring fish and/or vegetables - without meat (may contain animal rennet).

Conscious Choices

Tasty recipes packed with vegetables (more than 200 g), with less than 700 kcal and with less than 3.5 g of salt - meat, fish and veggie (may contain animal rennet).

Without pork

Meat, fish or vegetables in the leading role - always without pork.

Meat, fish & veggie

Vegetables, fish or chicken in the leading role - for those who like to eat meat less often (may contain animal rennet).

Want to cook with HelloFresh?

Order now

Is HelloFresh available in English?

Yes! You can now receive your recipe cards in English.
If you still need help, our (English speaking) customer care is happy to help you out!

Does HelloFresh also sell meal boxes to companies?

Yes, HelloFresh offers companies the following two options:

  1. One-time meal boxes for colleagues
  2. Long-term company discount for colleagues

    For more information or a quote, reach out via this link.
What is the bookmark icon?

The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.

Please note, this feature can only be accessed on the HelloFresh App.

How do I add or view recipes in my cookbook?

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

Can I edit saved recipes in my cookbook?
You’re the head chef here. To make a recipe your own, open it up and tap the Pencil icon. From there, you can tweak the name, swap out ingredients, or add extra cooking steps to make it perfect for your kitchen. Happy cooking!
How do I remove one of my saved recipes?
Cleaning out your digital pantry? No problem! Just tap the Bookmark icon to view your recipes, select the one you’d like to remove, and tap the Trash bin icon. Don't worry, if you change your mind later, you can always re-import it!

General information

My HelloFresh account

The weekly menu

Deliveries

Payments

Discount codes

Add additional products

Sustainability

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