In your meal box you will find what you need to prepare a fresh meal including:

• Fresh ingredients in the correct quantities, conveniently packaged per meal so that you can put everything in the refrigerator at once.
• Recipe cards with 4 to 6 easy-to-follow steps and photos.
  
  

Handy to have at home

We do not supply a number of ingredients as standard. so be sure to have these before you begin:

• Salt and pepper
• Olive oil (extra virgin)
• Sunflower oil
• Balsamic vinegar
• Wine vinegar (red and white)
• (Plant-based) Butter
• Flour
• Sugar (white and brown)
• Honey (or plant-based alternative)
• Mustard
• (Low-sodium) ketjap manis
• Sambal
• (Plant-based) mayonnaise
• (Low-sodium) stock cubes
• (Plant-based) milk
• Cornstarch (or flour)
• Buttermilk

Want to change the menu preference, the number of meals and/or the number of portions in your box? Easy! Click on the button below, log in, and make the desired adjustments.
Change HelloFresh Box

Please note: Is this your first box? You may not be able to make the changes on your own. More information can be found here. Please report all changes before the deadline for the delivery of your box.

The delivery text message has recently been replaced by an app notification. You can also track the delivery in your account or via the app.

Don't have the app yet? Don't worry, download it for free from the App Store (iOS) or Google [Play Store](https:/ /play.google.com/store/apps/details?id=com.hellofresh.androidapp&gl=EN "Play Store") (Android).

Don't have the app yet? Don't worry, download it for free from the App Store (iOS) or Google Play Store (Android).

Make sure your push notifications are active so that you receive notifications in the app. This is how you do it:

For IOS: Go to 'Settings' on your phone, choose 'Notifications', select the 'HelloFresh App' and then 'allow notifications'.

For Android: Go to 'Settings' on your phone, choose 'Notifications', select the 'HelloFresh App' and slide the button to the right so that it turns blue.

If you don't have a smartphone or if would you rather not receive notifications, we will then send you the delivery time of your box by email. You don't have to do anything to receive these notifications.

One of the categories on our menu is Health Conscious Choices. These recipes are based on European guidelines and the recommendations of the World Health Organization (WHO) on healthy eating, so you can enjoy a tasty, mindful meal.

• Calories: Each Health Conscious Choice recipe contains a maximum of 800 calories. This equals 40% of the daily energy intake based on an average of 2,000 calories.
  
• Salt: Following the WHO guideline of a maximum of 6 grams of salt per day, we aim to limit the salt content in our recipes. For example, we consciously choose low-salt broth, which contains less salt but is just as flavourful as regular broth. Each Health conscious choice recipe contains a maximum of 3.5 grams of salt per serving. We also provide cooking tips on our recipe cards for ingredients containing salt, so you can adjust the salt level to your preference.
  
• Vegetables: WHO guidelines advise at least 80 grams of vegetables or fruit per meal (400 grams per day divided over 5 portions). At HelloFresh, we use a minimum of 200 grams of raw vegetables per recipe. For our Veggie recipes, this is even 250 grams of raw vegetables.
  
• (Saturated) fats: We do not set a maximum for fats when creating recipes, as most recipes with higher fat content are already accounted for by the calorie maximum per recipe. Our culinary team continuously works to improve ingredients and recipes to minimize fat content wherever possible, without compromising on taste.
  
  What options are available within ‘Health Conscious Choice’?
  

  Within this category, there are various health-conscious choices you can make. In addition to the above guidelines, we also take specific health preferences into account:
  
  

• Calorie Smart: Maximum 700 kcal per recipe.
• Extra Veggies: At least 250 grams of raw vegetables per recipe; for Veggie recipes, even 300 grams.
• High Protein: At least 20% of the recipe’s energy comes from protein.
• Fibermaxxing: At least 15 grams of fiber per recipe and always includes a whole-grain ingredient, such as potatoes, whole grains, or legumes.
• -30% Carbs: Recipes with 30% fewer carbohydrates compared to the average amount in a HelloFresh recipe.

The facts on our recipe cards—such as “high in protein” or “contains vitamin C”—are based on European nutritional guidelines. These claims are only used when a recipe or ingredient genuinely meets specific nutritional criteria. For example, a recipe or ingredient must contain a minimum amount of protein or vitamin C per serving.

We carefully analyse our recipes to ensure that every claim is accurate and complies with applicable legislation. Our health facts refer specifically to a recipe or ingredient and provide additional insight into its health benefits. They fall within the category of a varied and balanced diet, as part of a healthy lifestyle. Visit www.voedingscentrum.nl for more information on how to make conscious choices at the table every day.

The day before delivery you will receive a push notification or email with a Track and Trace link. We indicate when you can expect the box the next day. This time may change in the meantime - although this will be minimal. Please note that the time is an indication and that the delivery person may have to deal with traffic jams, weather conditions, or other delays.

Track & Trace

The notification contains a link with more information about the expected arrival time of your box. With this link you can track your box to your front door. You can also find the status of the box in your weekly menu:

• Log in to your account.
• Go to the correct week.
• Click above your chosen recipes: 'Planned - 'Track your delivery here'.
  Please note: You need a mobile number to receive your delivery text message. This number must be registered in your account. The text messages are a (free) extra service that we offer. Unfortunately, we cannot guarantee that the text messages will be received correctly for everyone. For example, we due to incorrectly registered numbers or a service provider that do not support this.

We charge this small amount to verify your payment information. The amount will be automatically refunded after a few days. Depending on the payment method, this can be between €0.01 and €1.

The verification takes place when:

1. The first box of your membership is free, and future boxes are charged at the regular rate.
2. You change your payment details.
3. You reactivate your membership.

Want to enjoy HelloFresh all day long? From breakfast and lunch to a simple meal - with our quick recipes you can make it in 5 to 15 minutes. Just like in your meal box, you will receive a handy recipe card with 4 steps and all ingredients portioned for 2 people. That means something tasty on the table in no time! Choose from, for example, American pancakes with mascarpone, New York salmon bagel and delicious salads.

Enjoy your meal!

Cardboard of the HelloFresh Box

The box in which all ingredients are delivered is recyclable. The cardboard that HelloFresh uses is made to come into contact with food.

Packaging

Most packaging is recyclable. Did you know that plastic around a cucumber extends its shelf life by 10 to 14 days? Without foil around it, the vegetable will lose 10% of its weight within 3 days. And if you throw away the cucumber, you also throw away the natural gas that heats the greenhouse in which the cucumber was grown.

Since the product itself has a much greater CO₂ impact than the packaging, using packaging is more sustainable because food is not wasted.

Plastic

We are always working to minimize plastic use or to keep packaging as small as possible.

For example, we have recently started using smaller and lighter packaging for salmon, cod, minced meat, mushrooms and feta. The plastic packaging of cream and yoghurt has also been replaced by beverage cartons.

For example, in 2021 we achieved a plastic reduction of 18% in the average weight of plastic packaging per recipe, compared to 2020. In addition, we are continuously working on various initiatives to further reduce this.

Food belongs on your plate, not in the trash. Food waste has an impact on the climate. We therefore purchase the ingredients based on your order and in exactly the right quantities, which is why we also have a weekly deadline. We represent less than 0.2% food waste in our chain.

Did you know that households that cook with a HelloFresh Box waste 21% less food than when they do their own shopping and cooking?

The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.

Please note, this feature can only be accessed on the HelloFresh App.

Is the driver already on their way with your box? Then post a comment via the Track and Trace link or send a message to customer service.
You can also easily make adjustments before the deadline for your box via your account.

Not at home?

Since we deliver a box with fresh ingredients, we prefer to hand these over to you personally. So make sure you are at home at the time of delivery. But if you're not at home, then we may ring the doorbell of the neighbors and ask them if they would like to accept the box for you. We will then tell you where you can pick up the box via a note in your mailbox. If your neighbors do not open the door, we will take the box back with us.

When ordering a HelloFresh Box, you indicate your menu preference. There is something for everyone and if you can't choose, let us surprise you!

Based on your menu preference, we put together a standard menu. You can then always choose from all other recipes. So even if they fall outside your menu preference.
For example, have you specified Veggie as your menu preference, but would you still like something different? Then you can simply choose that delicious orzo risotto with cod or chicken tikka masala from the weekly menu.

These are the different menu preferences you can choose from:

Meat, fish & veggie

The most popular recipes, varied and with a twist - meat, fish and vegetarian (may contain animal rennet).

Veggie

Diverse and surprising recipes without meat or fish - including vegetables, nuts and dairy (may contain animal rennet).

Family

Accessible and easy recipes for the whole family - meat, fish and veggie (may contain animal rennet).

Ready in 25min

Quick and easy recipes, ready in 20-25 minutes - meat, fish and veggie (may contain animal rennet).

Fish and veggie

Recipes starring fish and/or vegetables - without meat (may contain animal rennet).

Conscious Choices

Tasty recipes packed with vegetables (more than 200 g), with less than 700 kcal and with less than 3.5 g of salt - meat, fish and veggie (may contain animal rennet).

Without pork

Meat, fish or vegetables in the leading role - always without pork.

Meat, fish & veggie

Vegetables, fish or chicken in the leading role - for those who like to eat meat less often (may contain animal rennet).

Want to cook with HelloFresh?

Order now

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

Welcome to HelloFresh! You can still adjust the recipes for your first box by clicking the button below and logging in.
Choose my recipes

For all other changes, please contact us here.

Please note: Please submit any changes before the deadline of the delivery of your box.

You can easily set which emails you want to receive from HelloFresh. Click on the button below, log in and indicate your preference.

Adjust your email settings

Sorry to hear that. There may be a number of reasons for this:

1. You may be using the wrong login details.

Check the email address and password, and pay attention to punctuation marks.
2. Your password is incorrect. Click on 'Forgot your password?' and enter the email address you used to create your account. Please check your spam folder/junk email if you have not received a new email from us after a few minutes.
3. Your account has been deactivated by us due to payment arrears. Please contact us here. 4. There is a different problem. this is not your fault, but often ours. Wait a few minutes and try again or delete your cookies and browser data.

That's simple! You can take a break up to 4 weeks in advance. So long holidays or an irregular work schedule are no problem.

Click on the button below, log in and select the week you want to take a break. Then click on 'Manage your box' and 'Pause this week'.

Pause now

Note: Submit changes before the deadline of the delivery of your box.

Need to skip a week? No problem! Instead of canceling your membership, you can also choose to pause your box.

However, if you would like to cancel your membership click on the button below, log in and select 'Cancel membership' at the bottom
Cancel my subscription

Please note: If your order is already underway, it is unfortunately not possible to immediately stop your delivery. Please pay close attention to the deadline for reporting changes.

Ready to cook with us again? Click on the button below to reactivate your membership. Please check that your account details are still correct and report any changes before the deadline

Reactivate now

Happy cooking!

Every week you can choose from 35 different recipes, so there's something for everyone.

Click on the button below, log in, and select your recipes up to 4 weeks in advance. To add or remove recipes, click on the + and - next to the recipe.

Choose my recipes

If you want more than one portion, click on the + twice. You can order the same recipe up to 7 times. If you pay extra for a specific recipe or product, this will be indicated.

Note: Report changes before the deadline of the delivery of your box.

Forgot what meals are in your next HelloFresh Box? To review your selection this, click on the button below and log in.
See recipes

View all selected recipes for your box type for a specific week. You can easily navigate between the different weeks with the arrows.

Sixth meal

Although we guarantee that all meals are safe to consume within 5 days of receipt, due to popular demand, we now also offer the option to add a seventh meal to your box. This makes your subscription even more flexible and from now on you can enjoy a HelloFresh meal for an extra day, for example during lunch or when friends come over for dinner.

Check shelf life

As always, check the expiration date on the label before consuming your ingredients and ensure that everything is kept refrigerated before use. Use your senses to check whether unlabeled products, such as fruits and vegetables, are still fresh. We will continue to mention the expiry date for consumption on the recipe card.

We determine the nutritional value for each recipe based on the data/nutritional values that we receive per product from our suppliers. We then calculate the nutritional value per portion based on the grams of each product used in the recipe. The total consists of all delivered products and the products you add yourself.

The following guidelines are applied to each recipe:

• All recipes contain at least 200 grams of (uncooked) vegetables per portion.*
• In addition to the recipes with potatoes, there are also options with whole grains or a healthy carbohydrate component with more fiber.
• Recipes that are relatively high in calories or contain more salt will receive a tip on the recipe card to reduce the salt content and/or calories.
  
  The new menu preference Caloriesmart has recipes with always 200 grams of (uncooked) vegetables or more and a maximum of 700 kcal. Where possible they contain brown or whole grains and less salt.
  
  *A number of our recipes do not meet our standard of at least 200 grams of (uncooked) vegetables per portion. These can be recognized by the Comfortfood label and we strive to always offer a salad as the 'Tastes even better' with' option.

Report your own ingredient or product error

HelloFresh does everything it can to provide you with the best fresh ingredients and the best service. That is why we are very sorry to hear that something was wrong with the contents of your box.

Contact customer service for a refund or get an immediate credit on your online account if you solve your problem here reports.

We deliver in the Netherlands on all days except Friday. The following applies to the Wadden Islands:

• Terschelling and Vlieland on Tuesday
• Texel, Ameland and Schiermonnikoog on Sunday

Where and when we deliver depends on your postal code area, the delivery day and the crowds at that time. In your online account you can easily adjust delivery times to suit your area of ​​residence.

By clicking on the button below, indicate which delivery note you want for your box - for example, that the box should be left behind the gate if you are not at home.
Adjust delivery note

• Go to boxsettings in Profile
• Click on 'edit' at delivery details
• Edit the comment

Please note: Please submit any changes before the deadline of the delivery of your box.

Find the latest information on your delivery in the push notification/email with track and trace link, which you receive every week prior to delivery. The status of your box is constantly updated, so please check the status here.

Note in the mailbox.

If your box has not been delivered, please check your mailbox first. The delivery person may have left a note with instructions. This note may include:

• Your box has been delivered to the neighbors (along with their address).
• Your box has been delivered according to the delivery note from your account.
• Your box has been taken back to the distribution center.
  
  

No note?

If you have not received a note from the driver, we recommend that you contact our customer service directly. This way we can help you faster and more personally.

Delivery costs

Our delivery team is happy to bring your HelloFresh Box to your doorstep at the scheduled time. A delivery fee of €5.99 per box ensures your order arrives accurately and hassle-free.

Surcharge at delivery times

You can select your preferred delivery times. During busier periods, a small additional fee may apply to cover the extra effort required for delivery.
The available delivery times depend on the crowds in the area where you live.

First box

When placing your order, we only verify your payment method. This payment method is then saved as the default payment method. Payment for your first box will be charged the morning after your box deadline. Please note that Premium recipes and extras are charged separately.

Next boxes

After the first payment, all subsequent boxes will be automatically debited. This happens on the morning after the order deadline of your box. The exact moment at which the amount is debited varies per payment method and bank.

Please note: if you have paid for your first box with iDeal, the direct debit will continue via your bank account from the second box onwards. Of course, we only charge costs if you have ordered a box that week.

Good to know: Premium recipes and extras are charged separately. It is therefore possible that three separate debits are made for one delivery week.

Click here to check the boxes you have received in the past or to download an invoice. Please note: invoices are only available for paid boxes and only from the delivery date.

If you need to update your billing information or need older invoices that are not available online, please contact us here.

If you represent a company, it is possible to enter a different billing address than the delivery address when ordering.

When ordering your first box it is possible to use a discount code. You can redeem your discount code during the last part of the ordering process.

Check the terms of the discount code if it is declined. The code may have expired or the code may only be valid for new customers.

Are you already a customer? Then you can redeem your discount code via this link. If the discount code is declined, please note that our codes are usually only valid for new customers.

In addition to our meal boxes, we also have a lot of tasty products that you can add to your box.

On the menu you will find more many products from our trusted suppliers and small-scale makers and growers. Choose from quick meals, varied breakfast and lunch options, nutritious snacks, treats for drinks and much more. Always of the best quality - just like the ingredients in your meals - and delivered at the same time with the meal box. Enjoy more convenience and save time!

In addition to individual products, we also have boxes that contain more than one product and the contents of which are different every week, such as the Fruit Box (14/25 pieces of fruit) and the Baking Box twice a week.
Otherwise, opt for a luxurious snack board, a breakfast bowl with forest fruits and granola, or order all the ingredients to make French toast.

Stay tuned as we continually add new products and categories to your menu.

Choose your recipes and then automatically go to the extras. Browse the different categories and add your favorites to your box.

Please note: You can only order these extra products together with a meal box.

These products are automatically added to your meal box invoice and debited at the same time. We make a clear distinction on your bank account between the meal box and the extra products, so that you can clearly see how much you have spent.
The products are indicated on the invoice with the total amount. You can always easily see the total amount per week at the top of your weekly overview when ordering.

Your invoice overview

Of course that is not the intention! HelloFresh does everything it can to provide you with the best fresh ingredients and the best service.

Contact customer service for a refund or get an immediate credit on your online account if you solve your problem here reports.