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FAQs | HelloFresh

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Answers to (almost) all questions

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What are you looking for?

Can’t find what you’re looking for?

Choose your meals, manage your plan and view your recipes in our app.

Freshness at your fingertips

Success! You created an account without a password.

Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select Plan Preferences, and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

Recipients can use your gift towards any meal plan and recipes of their choice.

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

Give the gift of stress-free dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Meals made easy

Your friend can choose from 45+ recipes every week and decide when and where to receive them.

Their box, their way

We pack each box with farm-fresh produce that brings restaurant-quality meals to their kitchen.

Fresh flavours

Why buy a HelloFresh gift card?

Get a link sent to your email to log in instantly.

Something went wrong. Please try again later.

Choose your favourite recipes every week from an extensive, ever-changing <a href="/menus?locale=en-NL" target="_blank" rel="noopener noreferrer">menu</a>, receive a box with fresh ingredients at home and cook the most delicious meals in no time. Skip for a week? Simply pause your box.

You choose your own delivery day and receive your box chilled at home. No hassle with grocery shopping, everything you need is in the box. Other plans? Easily pause your delivery or change your day.

Got a question? Visit our <a href="/about/faq?locale=en-NL" target="_blank" rel="noopener noreferrer">Help Centre</a> or contact our <a href="/contact-us?locale=en-NL" target="_blank" rel="noopener noreferrer">customer service team</a>. We're happy to help.

How does delivery work?

{{ numberOfServings }} total servings at {{ pricePerServing }} per serving

You selected {{mealCount}} meals based on your menu preferences. Explore more and edit now or after checkout.

This week’s menu

HelloFresh high-protein meals average 41 g of protein per serving, making it easy to reach your daily target.

Did you know?

To increase the value, press up arrow. To decrease the value, press down arrow.

Pause or cancel flexibly

No commitments

Varied recipes with less than 700 kcal — meat, fish, and vegetarian (may contain animal rennet).

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Popular, varied and with a twist - meat, fish, and vegetarian (may contain animal rennet).

The most popular recipes, varied and with a twist - fish, meat, and vegetarian.

Our popular recipes, varied and with a twist - fish, meat and veggie.

Mix up your week with a delicious combination of vegetarian and meat recipes.

Select from the categories below. You can always change them later!

Our Pescatarian preference features a combo of veggie and seafood meals.

Meat, fish or veggie in your plate - always without pork.

Enjoy meals packed with protein and flavour

Easy and quick, ready in 15, 20, or 25 minutes - meat, fish, and vegetarian (may contain animal rennet).

Easy and super quick, ready in 15 minutes - meat, fish and veggie.

You’ll get a wide variety of meals full of seasonal, naturally produced veggies.

Log in to your HelloFresh account

Create account

Forgot password?

Would you like to set a password?

HelloFresh offers a flexible ongoing subscription — your order will be placed automatically each week, unless you pause or cancel it before the deadline to make changes.

Create your box

What kind of recipes do you like?

Your Order

Your subscription has been updated

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologize that several problems have occured in such a short time.

Discuss it with one of our employees

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your delivery.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, all our employees are currently offline.

You can change your delivery day after reactivating

Menu for {{deliveryDateForStatusBar}} Delivery

{{ daysToCutoff }} days left!

Today’s the last day!

1 day left!

There are {{ daysToCutoff }} days left to change your {{ deliveryDate }} delivery!

Today’s the last day to change your {{deliveryDate}} delivery!

There is 1 day left to change your {{deliveryDate}} delivery!

You are offline. Please check your connection.

Please try again or contact Customer Care at {{contactUsUrl}}.

Something went wrong

Your favourite recipes

You can make a friend happy with a free box!

Pick an available delivery day

Thank you for your understanding! Your other deliveries will remain unchanged.

Delivery FAQs

Use this button to skip or change your delivery.

Need to change your delivery details?

Tell us what you think about the recipe

Look ahead to view and pick your next delicious meals.

Your first HelloFresh Premium Box will be available as of next week. So skip ahead to next week, check out the menu and plan your meals!

Premium available as of next week

How likely are you to recommend HelloFresh to a friend or colleague?

So, how was your delivery on {{deliveryDate}}?

Looking for last week's menu?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

My cooked recipes

After you cook your meals, you can view and rate them here.

{{name}}, your first box is on its way!

Past Deliveries

Why did you skip this week?

Send friends €{{discountForFriend}} credit and get €{{creditForCustomer}} for for each one who signs up.

Get €{{creditForCustomer}} when you give €{{discountForFriend}}

Send friends a free box and get €{{creditForCustomer}} for each one who signs up.

Get €{{creditForCustomer}} when you send a free box

Flexible subscription

Oops! Your tracking information isn't available right now. Please try again later.

404: page not found

Tracking your deliveries is easier than ever with the app!

Get delivery updates

Do you have a question or comment about your delivery? Then you can go here.

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Send free box

Your Premium menu is available for delivery starting Saturday, February 21.

Cooking up your meals

Send friends {{discountForFriend}} and get 50% off your next box for each one who signs up.

Get 50% off your next box when you give {{discountForFriend}}

Invite friends. When they claim their free box, you’ll earn €40. Do it 3 times and this reward is yours.

How it works

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

Know someone who'd enjoy HelloFresh?

Nothing shared yet

You’ve been cooking with us a lot, so you’ve earned extra credit—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your credit rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Invite friends for a shot at two tickets to this year’s football championship final on 19 July!

Take your shot

Invite friends for a shot at two tickets to this year's soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time, to use on future orders. Plus another shot at the final.

You earn 50% off your next box for each friend who places an order. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

They join. You earn 50% off your next box.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

For each friend you refer, you earn 50% off your next box and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Send a {{discountForFriend}} discount to a friend

Invite your friends to HelloFresh and get rewarded when they receive their first box.

Your free meals have been sent

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

You have {{availableFreebies}} free boxes to send

You have 1 more free box to send

Send a free box to a friend

Celebrate, support or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

Messenger

Facebook

More

WhatsApp

We’re sorry! Sharing is not available at the moment—please try again later.

Send friends our biggest discount, and get 50% off your next box when they sign up!

Earn when you share

Invite your friends to {{brand}} and get rewarded when they receive their first box.

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

How does the referral work

Send a free box

Your friend will get €{{discountForFriend}} off the first box, and you'll get 50% off your next box when they sign up using your personal code.

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@factormeals.nl.

You’ve earned a free box to send to a friend.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

See something worth sharing?

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Send friends discounted meals and get {{creditForCustomer}} in credit after they’ve placed an order using your referral code.

Give {{discountForFriend}} off

Your reward will arrive after they’ve placed their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

{{numberClaimed}} of {{numberAvailable}} claimed

All Oura Rings have been claimed. Your referrals earned you {{amount}}.

Unlock it when 3 friends claim their free box.

Refer a friend to try HelloFresh for free. When they do, you’ll earn {{amount}} and 1 raffle entry. Every successful referral earns another chance to win!

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, sugar snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including sugar snap peas and rice in a rustic kitchen

Send them a free box and you'll earn {{creditForCustomer}} when they sign up.

Send them a free box and you'll get 50% off your next box when they sign up.

Send friends discounted meals and get {{creditForCustomer}} in credit after they place an order using your referral code.

Your friend would love one too.

Give a friend {{discountForFriend}} off and get {{creditForCustomer}} in credit when they sign up.

Know someone who’d love this?

HelloFriends

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

Send an invite and let them enjoy a free box, delivered to their door. As a thank-you, you’ll get €{{creditForCustomer}} off as soon as they place their order.

Give them a taste – it’s on us.

Keep an eye on your email for €{{creditForCustomer}} credit once your friend signs up successfully.

Your discount has been sent!

My Referral Rewards

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Earn more by placing more orders In the meantime you can. share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} credit when they join)!

You have 1 more freebie left. Hurry up, it expires soon!

You have {{availableFreebies}} more freebies left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a friend a free box and get €{{creditForCustomer}} off when they sign up.

Dinner’s on you

Send a discount

Get €{{creditForCustomer}} off your next order

Get 50% off your next box

Ask your friend to scan this QR code.

Share in person

Enter your friend’s email and we'll send them their free box offer.

Plus, you’ll get €{{creditForCustomer}} off your next order when they claim it.

They'll sign up to get it, with no pressure to stay.

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Get {{creditForCustomer}} off your second box when they sign up.

Share a free box with a friend

Share free meals, get {{creditForCustomer}}

Get 50% off your next box when they sign up.

Send a friend a {{discountForFriend}} discount and get {{creditForCustomer}} in credit when they sign up.

Help center

Find your answer here!

General information

My HelloFresh account

The weekly menu

Deliveries

Payments

Discount codes

Add additional products

Sustainability

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