My HelloFresh account
You can adjust, pause or stop the delivery of the HelloFresh Box on a weekly basis. The deadline for this depends on your delivery day:
If you receive your box on Saturday, Sunday or Monday morning, please report your changes before Wednesday 11:59 PM.
If you receive your box on Monday afternoon, Tuesday or Wednesday morning, please report your changes before 11:59 PM on Thursday.
If you receive your box on Wednesday afternoon or Thursday, please report your changes before 11:59 PM on Sunday.
Welcome to HelloFresh! You can still adjust the recipes for your first box by clicking the button below and logging in.
Choose my recipes
For all other changes, please contact us here.
Please note: Please submit any changes before the deadline of the delivery of your box.
Want to change the menu preference, the number of meals and/or the number of portions in your box? Easy! Click on the button below, log in, and make the desired adjustments.
Change HelloFresh Box
Please note: Is this your first box? You may not be able to make the changes on your own. More information can be found here. Please report all changes before the deadline for the delivery of your box.
Unfortunately, you cannot change or cancel your HelloFresh Box after the weekly deadline has passed. We order everything in exactly the right quantities to limit food waste.
We hope you understand, and can donate the box to family, neighbors or friends.
You can easily set which emails you want to receive from HelloFresh. Click on the button below, log in and indicate your preference.
The delivery text message has recently been replaced by an app notification. You can also track the delivery in your account or via the app.
Don't have the app yet? Don't worry, download it for free from the App Store (iOS) or Google [Play Store](https:/ /play.google.com/store/apps/details?id=com.hellofresh.androidapp&gl=EN "Play Store") (Android).
Don't have the app yet? Don't worry, download it for free from the App Store (iOS) or Google Play Store (Android).
Make sure your push notifications are active so that you receive notifications in the app. This is how you do it:
For IOS: Go to 'Settings' on your phone, choose 'Notifications', select the 'HelloFresh App' and then 'allow notifications'.
For Android: Go to 'Settings' on your phone, choose 'Notifications', select the 'HelloFresh App' and slide the button to the right so that it turns blue.
If you don't have a smartphone or if would you rather not receive notifications, we will then send you the delivery time of your box by email. You don't have to do anything to receive these notifications.
Sorry to hear that. There may be a number of reasons for this:
Check the email address and password, and pay attention to punctuation marks.
2. Your password is incorrect. Click on 'Forgot your password?' and enter the email address you used to create your account. Please check your spam folder/junk email if you have not received a new email from us after a few minutes.
3. Your account has been deactivated by us due to payment arrears. Please contact us here.
4. There is a different problem. this is not your fault, but often ours. Wait a few minutes and try again or delete your cookies and browser data.
Oh no, it's probably on the tip of your tongue! Click on the button below and immediately create a new password.
New password
That's simple! You can take a break up to 4 weeks in advance. So long holidays or an irregular work schedule are no problem.
Click on the button below, log in and select the week you want to take a break. Then click on 'Manage your box' and 'Pause this week'.
Note: Submit changes before the deadline of the delivery of your box.
Need to skip a week? No problem! Instead of canceling your membership, you can also choose to pause your box.
However, if you would like to cancel your membership click on the button below, log in and select 'Cancel membership' at the bottom
Cancel my subscription
Please note: If your order is already underway, it is unfortunately not possible to immediately stop your delivery. Please pay close attention to the deadline for reporting changes.
Ready to cook with us again? Click on the button below to reactivate your membership. Please check that your account details are still correct and report any changes before the deadline
Happy cooking!
Yes, at HelloFresh Benelux B.V., we believe it is important to handle your data carefully and transparently.
You can find more information about how we protect and respect your privacy in our Privacy Statement.
Deletion of your personal dataWould you like to delete your personal data? You can submit your request by clicking on this link.
