We deliver in the Netherlands on all days except Friday. The following applies to the Wadden Islands:

• Terschelling and Vlieland on Tuesday
• Texel, Ameland and Schiermonnikoog on Sunday

Where and when we deliver depends on your postal code area, the delivery day and the crowds at that time. In your online account you can easily adjust delivery times to suit your area of ​​residence.

The day before delivery you will receive a push notification or email with a Track and Trace link. We indicate when you can expect the box the next day. This time may change in the meantime - although this will be minimal. Please note that the time is an indication and that the delivery person may have to deal with traffic jams, weather conditions, or other delays.

Track & Trace

The notification contains a link with more information about the expected arrival time of your box. With this link you can track your box to your front door. You can also find the status of the box in your weekly menu:

• Log in to your account.
• Go to the correct week.
• Click above your chosen recipes: 'Planned - 'Track your delivery here'.
  Please note: You need a mobile number to receive your delivery text message. This number must be registered in your account. The text messages are a (free) extra service that we offer. Unfortunately, we cannot guarantee that the text messages will be received correctly for everyone. For example, we due to incorrectly registered numbers or a service provider that do not support this.

Is the driver already on their way with your box? Then post a comment via the Track and Trace link or send a message to customer service.
You can also easily make adjustments before the deadline for your box via your account.

Not at home?

Since we deliver a box with fresh ingredients, we prefer to hand these over to you personally. So make sure you are at home at the time of delivery. But if you're not at home, then we may ring the doorbell of the neighbors and ask them if they would like to accept the box for you. We will then tell you where you can pick up the box via a note in your mailbox. If your neighbors do not open the door, we will take the box back with us.

By clicking on the button below, indicate which delivery note you want for your box - for example, that the box should be left behind the gate if you are not at home.
Adjust delivery note

• Go to boxsettings in Profile
• Click on 'edit' at delivery details
• Edit the comment

Please note: Please submit any changes before the deadline of the delivery of your box.

Find the latest information on your delivery in the push notification/email with track and trace link, which you receive every week prior to delivery. The status of your box is constantly updated, so please check the status here.

Note in the mailbox.

If your box has not been delivered, please check your mailbox first. The delivery person may have left a note with instructions. This note may include:

• Your box has been delivered to the neighbors (along with their address).
• Your box has been delivered according to the delivery note from your account.
• Your box has been taken back to the distribution center.
  
  

No note?

If you have not received a note from the driver, we recommend that you contact our customer service directly. This way we can help you faster and more personally.

Delivery costs

Our delivery team is happy to bring your HelloFresh Box to your doorstep at the scheduled time. A delivery fee of €5.99 per box ensures your order arrives accurately and hassle-free.

Surcharge at delivery times

You can select your preferred delivery times. During busier periods, a small additional fee may apply to cover the extra effort required for delivery.
The available delivery times depend on the crowds in the area where you live.